Refund Policy - AeroBook

Refund Policy

Last updated: April 15, 2026

1. Overview

At AeroBook, we understand that travel plans can change. Our refund policy is designed to be fair and transparent while accounting for the policies of our airline partners and the nature of travel bookings.

This policy outlines the terms and conditions for cancellations, refunds, and changes to your flight bookings. Please read this policy carefully before making a booking.

2. Cancellation Timeframes

Time Before Departure Refund Amount Change Fee Conditions
24+ hours Full refund No fee Full refund to original payment method
6-24 hours 75% refund $50 change fee Processing fee may apply
2-6 hours 50% refund $100 change fee Airline restrictions may apply
Less than 2 hours No refund No changes allowed No refund or changes permitted

3. Fare Types and Refund Eligibility

Fully Refundable Fares
  • Full refund up to departure
  • No cancellation fees
  • Free date changes
  • Refund to original payment method
Partially Refundable Fares
  • Refund with cancellation fees
  • Date changes allowed with fees
  • 24-hour cancellation window
  • Credit for future travel
Non-Refundable Fares
  • No refunds after booking
  • Changes not permitted
  • 24-hour free cancellation
  • Travel insurance recommended
Special Fares
  • Student, military, senior fares
  • Specific refund terms apply
  • Documentation required
  • Case-by-case consideration

4. Refund Process

1
Request Cancellation

Log in to your account and submit cancellation request

2
Review & Approval

We review your request and calculate refund amount

3
Processing

Refund processed within 5-7 business days

4
Confirmation

Receive refund confirmation via email

5. Refund Methods

Original Payment Method
  • Credit/Debit Card: 5-7 business days
  • PayPal: 3-5 business days
  • Bank Transfer: 7-10 business days
Travel Credit
  • Immediate availability
  • Valid for 12 months
  • Transferable to family members
  • No blackout dates

6. Exceptions and Special Circumstances

Full refund available with medical documentation. Must provide doctor's note or hospital records. Applies to passenger and immediate family members.

Full refund with death certificate. Applies to immediate family members (spouse, parents, children, siblings).

Full refund with official court documentation. Must provide summons or official court notice.

Full refund or rebooking options available for flights affected by natural disasters, severe weather, or other force majeure events.

7. Airline-Specific Policies

Some airlines have their own refund and cancellation policies that may differ from our standard policy. In such cases, the airline's policy will prevail. We'll always inform you of any airline-specific restrictions during the booking process.

Important: Budget airlines typically have stricter refund policies. Please check the airline's policy before booking.

8. Travel Insurance

We strongly recommend purchasing travel insurance to protect your investment. Travel insurance can provide additional coverage for:

  • Trip cancellation and interruption
  • Medical emergencies during travel
  • Lost or delayed baggage
  • Flight delays and missed connections
  • Emergency evacuation

Travel insurance is available as an add-on during the booking process.

9. Group Bookings

For group bookings (10+ passengers), special refund policies apply:

  • Deposits are non-refundable
  • Final payment due 30 days before departure
  • Cancellation fees based on group size and timing
  • Name changes permitted with fees

Please contact our group booking department for specific terms and conditions.

10. No-Show Policy

If you fail to check in for your flight (no-show), the following applies:

  • Entire booking value is forfeited
  • No refund for unused segments
  • No credit for future travel
  • Return flights automatically cancelled

We recommend contacting us if you're unable to make your flight, as some airlines may offer alternatives for no-shows.

11. Processing Fees

Service Fee Notes
Cancellation Processing $25 Per booking, waived for medical emergencies
Refund Processing $35 Per booking, applies to all refund types
Expedited Refund $50 24-hour processing (normally 5-7 days)
Document Processing $20 For medical or emergency documentation

12. How to Request a Refund

Online (Recommended)
  1. Log in to your AeroBook account
  2. Go to "My Bookings"
  3. Select the booking you want to cancel
  4. Click "Request Cancellation"
  5. Follow the prompts and submit
Phone Support
  1. Call our customer service: +1 (555) 123-4567
  2. Have your booking reference ready
  3. Provide reason for cancellation
  4. Receive confirmation number
  5. Check email for confirmation

13. Contact Information

For refund-related inquiries:

Refund Department:
Email: refunds@aerobook.com
Phone: +1 (555) 123-4567 ext. 2
Hours: Monday-Friday, 9 AM - 6 PM EST

Emergency Refunds:
Email: emergency@aerobook.com
Phone: +1 (555) 123-4567 ext. 1
Available 24/7 for medical emergencies and bereavement

14. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

For bookings made before a policy change, the policy in effect at the time of booking will apply.

24-Hour Free Cancellation

All bookings are eligible for a full refund within 24 hours of purchase, regardless of fare type. This gives you time to review your booking and make any necessary changes.

Need Help?

If you have questions about our refund policy or need assistance with a cancellation, our customer support team is here to help. Contact us at support@aerobook.com or call +1 (555) 123-4567.